Description

The Property Preservation Specialist is responsible for: the preservation of the servicing portfolio including inspections, vacancies, securing, bids/repairs, registrations, code violations and utility services.

Responsibilities

• Handles property preservation of all properties as per investor/HUD guidelines
• Ensures all property preservation activities completed based on internal guidelines
• Reviews and reconciles control reports to ensure data integrity and servicing expectations
• Handles processing of city citations and resolution follow up
• Monitors reports for vacancy, unsecured properties, disaster areas, code violations, registrations, etc.
• Validate bids are reasonable, justified, and necessary
• Provides hands-on approach as it relates to internal processes and vendor management
• Provides recommendations for procedural changes and improvements as they pertain to the department
• Stays abreast of changes to federal and state mortgage laws and regulations affecting the operation
• Swift processing of incoming email and phone calls from Vendor(s) and business partners
• Handles inquiries and performs research for internal and external customers and resolves problems
• Maintains an understanding of complex situations to effectively explain account details
• Special projects relating to property preservation

Competencies

• Business acumen
• Computer and Microsoft Office proficiency
• Technical capability to utilize office equipment
• Collaboration and teamwork
• Customer focused
• Communication and interpersonal competency
• Problem solver
• Organization and time management

Experience

• 5+ years property preservation experience in a residential loan servicing or default loan servicing department
• Strong oral and written communication skills
• Demonstrated critical thinking skills
• Detail-oriented with superior organizational and time management skills
• Self-starter; takes initiative within role and responsibilities
• Excellent customer service skills
• Intermediate to advanced technology skills including Excel
• Proactive in identifying ways to improve service and support
• Ability to be a team player by working closely with Servicing Manager and loan servicing staff

Education

• Associate degree or higher

EXPECTED HOURS

• Full time position – regular office hours Monday to Friday, typically 8:00am to 5:00pm (aka, “core hours”) with flexibility on start & end times. Employee must be available during the core hours and will work over a continuous 9-hour timeframe day, with one-hour break for lunch